Shipping Policy

We deliver throughout Quebec and Canada. We also offer pickup in Quebec, at our store at 1691 boul Père-Lelièvre

Delivery is made from Quebec, via different carriers.

We do our best to ensure these time estimates are accurate, but it is not within our power to guarantee them.

Your order will be shipped within 24 to 48 hours of receipt of payment of your invoice, most of the time the order is sent the same day.

Delivery times vary, between 1 and 7 working days.

For Quebec approximately 48 to 72 hours to receive your order.

Make sure you provide a valid address, with premises or apartment number if applicable, the correct street name, the correct city and the correct postal code.

We are not responsible for shipping address errors.

**Please note that additional charges per package for any address corrections and/or changes will apply, in accordance with the carrier's terms and conditions.

Delivery costs are $15.

Return and exchange policy

We accept returns if there is a problem with the merchandise received.

Contact us at refugealsa@gmail.com within a maximum of 5 days after delivery to make an agreement.

Return shipping costs are the responsibility of the buyer. If the returned item is not in its original packaging, any loss of value is the responsibility of the buyer.

Payment options

We accept Paypal and credit card payments for the online store.

In store, we accept debit, cash or credit.